Navigate Up



 3-28-2014 webinar

3/28/2014 3:00 PM
3/28/2014 4:10 PM

"How to Communicate Bad News"

Friday March 28, 2014

Registration is now closed

Credits​ 1 CPE​
Date​ Friday, March 28, 2014
Location​ N/A​
Time​ 3:00 pm - 4:10 pm EST
Price​ Members:  $25
​Non-Members: $35

Event Summary​

An auditor’s responsibility is to help improve an organization’s operations and often this includes communicating bad news. Experts agree, there is no right way to deliver bad news, but there are certainly wrong ways to deliver bad news. A good communicator knows there are three keys to delivering bad news whether it is a bad performance assessment, an audit finding or a fraud. This session will teach you these 3 keys to delivering bad news, and they are not what you think. Your webinar leader will also provide an opportunity to share delivery steps, war stories, and success stories.

Learning Outcomes​

Webinar attendees will be able to:

Differentiate between bad news and good news.

Apply three techniques to deliver bad news effectively

Associate, acknowledge, and handle the strong emotions that often come when delivering bad news

After registering you will receive a confirmation email containing information about joining the Webinar.
System Requirements
PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server
Macintosh®-based attendees
Required: Mac OS® X 10.5 or newer
Mobile attendees
Required: iPhone®/iPad®/Android™ smartphone or tablet
​Our Instructor
Raven Catlin, CPA, CIA, CFSA​

​CPE/Seminar Information
Course Level​ Basic
Recommended CPE Credit(s)​ 1 CPE​*
Prerequisite & Advance Preparation​ None​
Method of Presentation​ Group Internet Based​
Field of Study Personal Developement
Space is limited to 100 registrants.  Registration closes, Thursday, March 27 at 10:00 am or sooner if the event reaches capacity.

Payment Policy
As of January​ 2014, The Philadelphia Chapter of the IIA will no longer hold seminar registrations without prepayment.  Registrants will still have the option to pay by credit card or by check, but payment must be received prior to the event date.  Credit card payments can be made online at the time of registration.  Check payments can be sent to the PO box in Cherry Hill, but must be received at least ONE WEEK PRIOR to the event.  One week prior to the event, the Chapter will cancel any registration for which no payment has been received.  
Cancellation Policy
The chapter guarantees to each venue the number of registered participants.  If you register for an event, the Chapter expects you to pay the registration fee, as the Chapter incurs a cost for every registered person.  You are responsible for your registration fee regardless if you attend the event, unless you have cancelled within the cancellation period.
Refunds will be granted to those giving at least seven full days advanced notice.  You are responsible for your full registration fee without cancellation notice given or with no cancellation.  Substitutions are welcome.  Please contact our Meeting Manager at to cancel or transfer your registration.   

The Philadelphia Chapter of the IIA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:
The Philadelphia Chapter of the IIA National Registry Sponsor No. 108897.