COURSE OVERVIEW: COMMUNICATION SKILLS FOR INTERNAL AUDITORS
Successful auditors are effective communicators, clearly conveying thoughts, ideas, and suggestions during meetings, presentations, interviews, and negotiations with audit customers and executives. As you move through your career, it’s important to develop your own communication style, learn how to respond to the styles of others, get your message across clearly, maintain poise, and project your own professionalism.
During this course, auditors at all levels will learn the best practices for presentations, interviewing, negotiations, and practice techniques for mastering public speaking. Through facilitator presentations, group discussions, case studies, practical exercises, and individual coaching and feedback, participants will learn to see themselves as others see them, in terms of style and the impressions they create, and increase their ability to reach negotiated agreements in a wide range of audit situations.
COURSE OVERVIEW: AUDIT REPORT WRITING
Persuasive communication is an essential skill for auditors at all levels, and high-quality audit reports are a key communication tool. By participating in this course, auditors in all sectors and at all levels will learn what goes into an effective audit observation and how to organize reports that meet professional standards, elicit management action, and communicate crucial messages to executives and board-level readers. By honing these skills, they can distinguish themselves in their current positions and prepare themselves for advancement.
This is a hands-on course that focuses on the organization and structure of audit reports, and includes case study activities for practicing the basics of audit report writing. This course is a good prep course for other more advanced audit report writing courses.
Mike Jacka, CIA, CPA, CPCU, CLU, FCLS, worked for 30 in internal audit for Farmers Insurance out of Phoenix, Arizona. During that time he was responsible for projects as far-ranging as development of fraud investigation procedures for a 100-person audit shop, overseeing 30 people as head of Western Regional Auditing Operations, and designing a new auditor training program for a global organization of 200 staff members. Since his release in January, 2012, he has become Co-founder and Chief Creative Pilot at Flying Pig Audit, Consulting, and Training Solutions (FPACTS), a group dedicated to working with internal auditors to improve their departments, their organizations, and their profession.
Jacka is the co-author of Business Process Mapping: Improving Customer Satisfaction, now in its second edition, and the accompanying workbook. He is also co-author of Auditing Social Media: A Governance and Risk Guide, and The Marketing Strategy: A Risk and Governance Guide to Building a Brand, both published by the IIA.
He has been responsible for the Lighter Side articles which appear in Internal Auditor magazine. Not learning their lesson, the magazine has now made him responsible for the column "The Mind of Jacka". He also writes the associated blog “From the Mind of Jacka”. He holds a Bachelor of Arts in archaeology and a Bachelor of Science in accounting from Arizona State University. He is a member of The IIA’s Phoenix Chapter, the American Institute of Certified Professional Accountants, and the Society of Chartered Property Casualty Underwriters.
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