Registration and Pastries: 8:15 - 8:30 Program: 8:30 - 4:30 (Assorted Wraps included for lunch)
Cost: $125 Member/$150 Non-Member/$45 Students and Retirees
CPEs: 8 in Auditing Category
RSVP: Lynn Wilber email@example.com (315)471-5656 x7498
Increasing the Effectiveness of Audits: Mitigating the Risk Surrounding Lack of Effective Communication
As an Internal Auditor, you already face a multitude of challenges, from operating from far-flung locations to navigating multiple regulatory regimes. The demands are hard enough without adding wasted time and energy on misunderstandings, incomplete communications, re-work and strenuous follow up.
In this highly interactive and dynamic session you will learn the new skills & behaviors required for success in the 21st century world of effective communication. We will also learn how to leverage communications (up, down, and across functional areas) in audit work to save hours of re-work and frustration!
This is an opportunity for you to explore how to create the supportive climate required for success in audits and how to influence that climate, as well as how to turn destructive conflict into constructive communications!
Don’t miss this opportunity to significantly increase the effectiveness of your communications (both oral and written) and save time, energy and frustration. A must attend for all auditors regardless of level or experience!
Upon completion of this course, participants will be able to:
ü Have a list of words they need to REMOVE from and ADD to their vocabulary
ü Understand how communication creates supportive or defensive environments
ü Turn complaints into requests
ü Frame communications (oral and written) in a positive manner to ensure clear understanding
ü Influence others and help them “see” differently through effective communications
ü Effectively communicate expectations and hold people accountable
1 What makes up a message
2 Non-verbal communication
3 Words to remove from your vocabulary
4 Words to add to your vocabulary
5. The 4 Primary communication styles
B. Effectively communicating with different styles
1. Identifying and discussing the different styles
2. Learn how to recognize other styles
3. Learn how to communicate effectively with other styles
4. Understanding your audit report audience and establishing the correct tone in audit reports.
C. Creating Supportive or Defensive climates
1. Descriptive versus evaluative
2. Collaborative versus controlling
3. Empathetic versus neutral
4. Equal versus superior
5. Flexible versus rigid
D. Complaints or Requests
1. How to turn complaints into requests
2. Examples of complaints turned into requests
E. Framing YOUR communications
1. What is framing in effective communications?
2. Examples of positive and negative framing
3. How to sell your audit observations and recommendations
F. Effectively communicating expectations and holding people accountable
1. What is accountability?
2. How do you hold people accountable effectively?
1. What is conflict
2. Conflict profiles
3. Determining your conflict profile
4. Constructive versus destructive (artificial harmony, WIN)
5. How to turn destructive conflict into constructive conflict
6. How we foster conflict
H. Influencing / helping people “see” differently through your communications
1. How to influence others
2. Sample fact gathering questions
3. Sample needs identification questions
4. Sample resistance / objections questions
5. Sample commitment questions
I. The power of questioning
1. Questions to uncover concerns
2. Questions to pinpoint an uncover problems
3. Solutions seeking questions
4. 5 Tips to launch your audit on solid ground
J. Discovering or Telling
1. What is the difference
2. Killer questions to ask
K. Steps to productive crucial conversations
Julie Kowalski is a seasoned thought leader, consultant, executive coach and facilitator. She’s also an energetic, and spirited professional trainer. Julie brings over 20 years of first-hand experience of effective communication and leadership. She has provided her insight and value through her consulting role to a wide variety of business owners, executives, managers and employees. Julie has presented to over a dozen IIA chapters.
Julie was named one of the “World’s Most Creative Thinkers” by bestselling author Seth Godin (Purple Cow) and she possesses over 25 years of first hand business experience. Her accomplishments include personally starting and successfully managed a multi-million dollar business, and she has started two companies from the ground up!
Julie’s energy, lively style, sharing of stories to relate the concepts as well as her command of her subject and passion for her topic make her very easy to listen to and learn from.