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 Critical Thinking Training

Chapter Training
5/9/2013 8:30 AM
5/10/2013 5:00 PM
Northeast Conference Center, 4140 Executive Parkway, Westerville, OH 43081 | Ohio

Critical Thinking and Root Cause Analysis

Presenter Raven Catlin, consistently one of our highest rated instructors, delivers this invaluable course at an unbeatable price per CPE!  Two days of in-depth, value-add audit training, locally delivered with NO out-of-pocket-expenses

$395 – IIA Member
$435 – Non-IIA Member


The obvious answer isn’t always the right answer. The surface is often just the tip of the iceberg. Sometimes, it is the little hints that we miss that could be the key to identifying problems and making process improvements.

Do you want to improve learn to look past the obvious answers? Do you want to attain a higher level of thinking? Do you want your brain to work more efficiently to solving problems? Do you want to be more creative and innovative? Do you want to recognize more opportunities, avoid mistakes and make decisions faster? If you answered yes to any of these questions, this course is for you.

 Internal Auditors have the responsibility of looking at business processes objectively and delivering results timely. By applying critical thinking methods, analyzing root causes, looking at data, evaluating objectives and risks, and observations, you will be in a better position to provide creative, innovative, timely results and recommendations.

 This course is designed for managers and their teams who collaborate on planning audits, creating audit programs, identifying problems and recommending solutions. Individual contributors will study examples to improve individual critical thinking skills and root cause analysis on current issues. This course will provide tools and techniques used in critical thinking methods and opportunities to apply the methods, tools, and techniques to real issues.


ATTENDEES WILL (NASBA Learning Objectives)

Learn critical thinking methods

Develop a mindset that will help you examine processes and issues timely

Understand how critical thinking helps identify and solve problems innovatively and timely

Explore the critical thinking methods used by experts

Discover the root cause to overcome obstacles

Improve audit recommendations



·         Any decision makers in your organization

·         Program workgroup members

·         Internal audit staff performing audits

·         Internal audit seniors planning and supervising audits and auditors

·         Audit management overseeing engagements and writing audit reports



Understanding critical thinking

  • Defining critical thinking
  • Benefits of critical thinking
  • Types of thinking
  • Associations and linkages
  • Contrast with Traditional Problem solving
  • The single, most important, most profound concept in critical thinking

Creative Thinking integration

  • Defining creative thinking
  • Methods to think creatively

Critical thinking methods and process and tools

  • Intuition
  • Linear thinking

Questioning skills for discovery and information gathering

  • Understanding assumptions
  • Types of questions

o  When to ask questions

o  Gaining clarity

  • Listening to responses and details

Root Cause and Problem Analysis

  • What is Root Cause Analysis and Why is it So Important?
  • Gaining clarity
  • Interviewing skills
  • 5 Why’s
  • Fishbone technique
  • Mind Mapping

Conclusions and decision-making

  • Innovation, creativity, and intuition
  • Criteria
  • Stakeholders
  • Wants versus needs
  • Goal setting
  • Practical decisions and solutions

Applying critical thinking in Internal Audits

  • Planning and risk assessments
  • Fieldwork and audit tests
  • Report writing and audit recommendations
  • Workshop exercises on Root Cause Analysis

Training is Thursday, May 9, 2013 - Friday, May 10, 2013, 8:30am - 5:00pm


Northeast Conference Center

4140 Executive Parkway

Westerville, OH 43081

(p) 614.508.6320 | (f) 614.508.6324

Registration and payment instructions:

To register and pay, please click on the "Register Now" button below and payment can be made via most major credit cards or PayPal account (You do not need a PayPal account to use the link below). If you wish to pay with cash or check through the mail, please select the appropriate option for payment. For those that are invoiced, please register attendees individually, select the cash option for payment and send a request for invoice to the Treasurer, Steven Koehrsen.

Please contact the Treasurer, Steven Koehrsen at for any payment questions.