Critical
Thinking and Root Cause Analysis
Presenter Raven Catlin, consistently one of our
highest rated instructors, delivers this invaluable course at an unbeatable
price per CPE! Two days of in-depth,
value-add audit training, locally delivered with NO out-of-pocket-expenses
$395 – IIA Member
$435 – Non-IIA Member
COURSE
OVERVIEW
The obvious
answer isn’t always the right answer. The surface is often just the tip of the
iceberg. Sometimes, it is the little hints that we miss that could be the key
to identifying problems and making process improvements.
Do you want
to improve learn to look past the obvious answers? Do you want to attain a
higher level of thinking? Do you want your brain to work more efficiently to
solving problems? Do you want to be more creative and innovative? Do you want
to recognize more opportunities, avoid mistakes and make decisions faster? If
you answered yes to any of these questions, this course is for you.
Internal
Auditors have the responsibility of looking at business processes objectively
and delivering results timely. By applying critical thinking methods, analyzing
root causes, looking at data, evaluating objectives and risks, and
observations, you will be in a better position to provide creative, innovative,
timely results and recommendations.
This course
is designed for managers and their teams who collaborate on planning audits,
creating audit programs, identifying problems and recommending solutions.
Individual contributors will study examples to improve individual critical
thinking skills and root cause analysis on current issues. This course will
provide tools and techniques used in critical thinking methods and
opportunities to apply the methods, tools, and techniques to real issues.
ATTENDEES
WILL (NASBA Learning Objectives)
Learn
critical thinking methods
Develop a
mindset that will help you examine processes and issues timely
Understand
how critical thinking helps identify and solve problems innovatively and timely
Explore the
critical thinking methods used by experts
Discover the
root cause to overcome obstacles
Improve audit
recommendations
WHO SHOULD
ATTEND
·
Any
decision makers in your organization
·
Program
workgroup members
·
Internal
audit staff performing audits
·
Internal
audit seniors planning and supervising audits and auditors
·
Audit
management overseeing engagements and writing audit reports
COURSE
OUTLINE (16 CPE)
Understanding
critical thinking
- Defining critical thinking
- Benefits of critical thinking
- Types of thinking
- Associations and linkages
- Contrast with Traditional Problem solving
- The single, most important, most profound concept in
critical thinking
Creative
Thinking integration
- Defining creative thinking
- Methods to think creatively
Critical
thinking methods and process and tools
- Intuition
- Linear thinking
Questioning
skills for discovery and information gathering
- Understanding assumptions
- Types of questions
o When to ask questions
o Gaining clarity
- Listening to responses and details
Root Cause
and Problem Analysis
- What is Root Cause Analysis and Why is it So
Important?
- Gaining clarity
- Interviewing skills
- 5 Why’s
- Fishbone technique
- Mind Mapping
Conclusions
and decision-making
- Innovation, creativity, and intuition
- Criteria
- Stakeholders
- Wants versus needs
- Goal setting
- Practical decisions and solutions
Applying
critical thinking in Internal Audits
- Planning
and risk assessments
- Fieldwork
and audit tests
- Report
writing and audit recommendations
- Workshop exercises on Root Cause Analysis
Training is Thursday, May 9, 2013 - Friday,
May 10, 2013, 8:30am - 5:00pm
Northeast Conference
Center
4140 Executive Parkway
Westerville, OH 43081
(p) 614.508.6320 | (f)
614.508.6324
Registration and payment instructions:
To register and pay,
please click on the "Register Now" button below and payment can be made
via most major credit cards or PayPal account (You do not need a PayPal
account to use the link below). If you wish to pay with cash or
check through the mail, please select the appropriate option for
payment. For those that are invoiced, please register attendees
individually, select the cash option for payment and send a request for
invoice to the Treasurer, Steven Koehrsen.
Please contact the Treasurer, Steven Koehrsen at Steven.Koehrsen@worthingtonindustries.com for any payment questions.