CPE: 4 Credits
Date: Tuesday, November 5, 2013
Time: 11:30 am - 12:00 pm Registration
12:00 – 1:00 Lunch
1:00 - 5:00 pm
Cost: $59 Members $89 Non-Members
Included Lunch Buffet (Note special dietary requirements at time of registration)
Location: Wyndham Garden Hotel
765 Eisenhower Blvd.
Harrisburg, PA 17111
The registration button is currently unavailable. Please email your registration to Sheryl Sheffer with the following information:
- IIA Member #
- Any special requests (food allergies, etc.)
Email Registration to: Sheryl.Sheffer@mymetrobank.com
RAVEN GLOBAL TRAINING, LLC
you even communicated a recommendation only to discover the implemented
recommendation didn’t resolve the problem? Do you feel like you identify
symptoms of problems? Does your organization use the Band-Aid approach to
correcting communicated audit findings? If you answered yes to any of these
questions, this course is for you.
cause analysis is a process to identify and resolve the root cause behind
problems to prevent recurring failures. As part of the audit process, root
cause analysis is an essential element of communicating findings and
determining the corrective actions.
management should perform root cause analysis, they often don’t have the time
and will simply implement a recommendation provided by the auditors. This means
that auditors must complete a root cause analysis. However, identifying the
root cause is hard and often overlooked by auditors. Moreover, the root cause
may be politically sensitive when communicated by auditors.
will learn the foundation needed for effective root cause analysis and explore
different techniques for root cause analysis.
WILL (NASBA Learning Objectives)
the foundation for effectively root cause analysis
and apply the root cause analysis methods to problem solving
tools and techniques for analyzing causes
Internal audit staff performing audits, communicating results, and
OUTLINE (4 CPE)
Foundation / skills needed for effective root cause analysis
identification and problem statements
cause analysis tools and methods
- Pareto charts
- Fishbone / Cause and effect diagrams
- 3, 5, and 7 Why’s
Bio: Raven is an internationally recognized
speaker and instructor in risk management and internal audit. She possess over
15 years of diverse internal audit experience and 11 years of instructing and
facilitating a variety of courses. With this diverse experience, Raven
teaches how to accomplish goals they only dreamed possible. Through her
seminars and presentations, you will gain valuable skills, motivation, and
belief systems to achieve success.
She performed reviews and audits of non-profit
and philanthropic organizations, mutual funds, general banking operations, trust
operations, real-estate lending, construction activities, benefits,
compensation, payroll, procurement activities, accounting operations, marketing
activities, governance activities, information technology, treasury & cash
management, derivatives, secondary marketing, and debt issuance.
Her industry expertise and audit experience includes mortgage operations,
mortgage backed securities, and capital markets. She served as an integral
member of the financial restatement team for Freddie Mac, leading the
documentation efforts for the capital markets division.
Additionally, she created project plans and coordinated the efforts of
over 150 individuals responsible for correcting security pricing as part of the
Fannie Mae financial restatement. Most recently, Raven performed a business
process analysis and redesign (using Six Sigma and Lean) at the World Bank /
She developed and redesigned the auditing infrastructure for internal
audit functions, including developing internal audit policies and procedures,
implementing audit software, designing reporting and time management templates,
designing audit committee packages, and implementing databases to report and
track progress of audit concerns. Raven embraces the definition of
internal auditing as a value-added service and operations owners have welcomed
the “fresh approach” to internal auditing.