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 Root Cause Analysis

11/5/2013 1:00 PM
11/5/2013 5:00 PM
Wyndham Garden Hotel, Harrisburg |  
​​​​​​​​CPE: 4 Credits

Date:  Tuesday, November 5, 2013​

Time: 11:30 am - 12:00 pm  Registration

            12:00 – 1:00 Lunch

              1:00 -  5:00 pm 

Cost: $59 Members    $89 Non-Members

               Included Lunch Buffet  (Note special dietary requirements at time of registration)

Location: Wyndham Garden Hotel

                765 Eisenhower Blvd. 

Harrisburg, PA 17111 

The registration button is currently unavailable. Please email your registration to Sheryl S​heffer  with the following information:

  1. Name
  2. Company
  3. Email
  4. IIA Member #
  5. Cost
  6. Any special requests (food allergies, etc.)

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Have you even communicated a recommendation only to discover the implemented recommendation didn’t resolve the problem? Do you feel like you identify symptoms of problems? Does your organization use the Band-Aid approach to correcting communicated audit findings? If you answered yes to any of these questions, this course is for you.

Root cause analysis is a process to identify and resolve the root cause behind problems to prevent recurring failures. As part of the audit process, root cause analysis is an essential element of communicating findings and determining the corrective actions.

While management should perform root cause analysis, they often don’t have the time and will simply implement a recommendation provided by the auditors. This means that auditors must complete a root cause analysis. However, identifying the root cause is hard and often overlooked by auditors. Moreover, the root cause may be politically sensitive when communicated by auditors.

Attendees will learn the foundation needed for effective root cause analysis and explore different techniques for root cause analysis.

ATTENDEES WILL (NASBA Learning Objectives)

Develop the foundation for effectively root cause analysis

Understand and apply the root cause analysis methods to problem solving

Explore tools and techniques for analyzing causes


·      Internal audit staff performing audits, communicating results, and making recommendations


The Foundation / skills needed for effective root cause analysis

Problem identification and problem statements

Root cause analysis tools and methods

  • Pareto charts
  • Fishbone / Cause and effect diagrams
  • 3, 5, and 7 Why’s
  • Mindmapping

Speaker Bio: Raven is an internationally recognized speaker and instructor in risk management and internal audit. She possess over 15 years of diverse internal audit experience and 11 years of instructing and facilitating a variety of courses.  With this diverse experience, Raven teaches how to accomplish goals they only dreamed possible. Through her seminars and presentations, you will gain valuable skills, motivation, and belief systems to achieve success.

She performed reviews and audits of non-profit and philanthropic organizations, mutual funds, general banking operations, trust operations, real-estate lending, construction activities, benefits, compensation, payroll, procurement activities, accounting operations, marketing activities, governance activities, information technology, treasury & cash management, derivatives, secondary marketing, and debt issuance.

Her industry expertise and audit experience includes mortgage operations, mortgage backed securities, and capital markets. She served as an integral member of the financial restatement team for Freddie Mac, leading the documentation efforts for the capital markets division.  Additionally, she created project plans and coordinated the efforts of over 150 individuals responsible for correcting security pricing as part of the Fannie Mae financial restatement. Most recently, Raven performed a business process analysis and redesign (using Six Sigma and Lean) at the World Bank / IFC.

She developed and redesigned the auditing infrastructure for internal audit functions, including developing internal audit policies and procedures, implementing audit software, designing reporting and time management templates, designing audit committee packages, and implementing databases to report and track progress of audit concerns. Raven embraces the definition of internal auditing as a value-added service and operations owners have welcomed the “fresh approach” to internal auditing.