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 Operational Auditing – Essential Tools for Internal Auditors

1/13/2014 8:00 AM
1/13/2014 5:00 PM
Gleacher Center 450 North Cityfront Plaza Drive, Chicago, Illinois   |  


Members $155
Non-Members $185
Cancellation Deadline Date: 01/10/14
Cancellation Policy applies. See details below.

Register Today to Get a Jump on Your 2014 CPE Hours!


Today’s business executives demand more value from their internal auditors after years of Sarbanes-Oxley compliance and internal controls reviews. Besides asking for improved assurance services, they ask internal auditors to provide more value-adding audits that address the effectiveness and efficiency of operations.

Many of today’s internal auditors, however, have yet to receive training in the skills and approaches necessary to deliver that value. Their experience consists of the internal controls reviews and Sarbanes-Oxley compliance work they have performed for several years. To help internal auditors meet the demand for value-adding internal audits, many chief audit executives plan to expand the training of their staffs to cover operational audit skills and approaches. This seminar seeks to aid those efforts and provide a foundation of the skills and approaches internal auditors need to succeed when asked to perform or participate in an operational audit.
In this seminar we will discuss:
  • What is Operational Auditing?
  • Why Operational Auditing is an important part of the internal audit value proposition.
  • The soft skills, like active listening, interviewing, facilitation and change management, which are necessary to perform Operational Audits effectively.
  • Diverse approaches suitable for use when conducting Operational Audits.
  • What does one do to plan an operational audit?
  • The essential tools available when performing Operational Audits.
Throughout the seminar, we will discuss the fundamental skills, tools and approaches you can employ when performing an operational audit. These tools include the IIA’s recent practice guide on “Root Cause Analysis”, appropriate Six Sigma / LEAN tools, and tools adapted from control self-assessment, economic value theory, and business process reengineering approaches. You also will have an opportunity to share what you and your company currently do to develop operational auditing skills, approaches and provide such services. Together, we will leave the seminar with an increased understanding of operational auditing, the skills, tools and approaches necessary to help us add value and serve our companies by providing effective operational audit services.


Phil Bertram is the founding principal of Bertram & Associates LLC, a specialized consultancy established in 2011 that focuses on providing internal audit leadership and enterprise risk management expertise to mid-cap and larger companies that want to enhance their management and control of enterprise risk, internal audit, corporate governance, and operations. Bertram established Bertram & Associates because he excels at providing independent, critical examinations of internal business processes that help management to improve efficiency and effectiveness.
With experience as a Chief Audit Executive, as a Compliance Officer, and as an executive focused on ERM, Bertram has extensive experience in corporate governance, controls, operational auditing, business process improvement, corporate compliance, and fraud investigation. He designs and implements effective strategies focused on enhancing a company’s value—solving problems by building collaborative relationships with stakeholders; distilling symptoms into issues; and providing practical, easily implemented solutions to business challenges that make an immediate impact and contribute sustainable benefits.

Program Information

Program Level: Intermediate
Instruction Method: Seminar
Pre-requisites Required: None
Advanced Preparation: None

NASBA Statement

For more information regarding administrative policies such as complaint, cancellation and refund, please contact our offices at 312-642-4000. There is no additional fee for cancellation of your registration if you are unable to attend.
The Chicago Chapter of the IIA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Cancellation Policy

Requests for cancellation must be made in writing to prior to 12:00pm noon on the cancellation deadline date. Registered participants who give a cancellation notice after the deadline, or who do not attend the event, will be charged the full price of the event. This policy is based on the fact that the Chapter contracts for costs (meeting space, speakers, catering, etc.) to present its events. The Chapter is required to pay for these costs whether or not the registered participant attends the event.