Director of Operations, IIA‒Canada
Reporting to the Chief Operating Officer (COO) of IIA‒Canada, the Director of Operations supports IIA‒Canada and its board with project planning and management to include research, administration, implementation of systems and programs, event management, and supervision of contractors as needed. The Director will oversee day-to-day operations and take direction on overall priorities from the COO.
Essential Duties and Responsibilities
- Identify and assist in the development of a strategy for the Canadian Institute with a focus on providing products and services unique to the Canadian market.
- Assist the COO in developing an operating budget for Canadian operations and work effectively within the budget.
- Support the Canadian Institute project, working with IIA Canada staff and volunteers to complete analyses of current and potential future activities; assist in executing IIA‒Canada’s strategic plan; analyze and investigate alternatives for present and future service offerings to IIA‒Canada.
- Promote an IIA‒Canada “brand,” positioning IIA‒Canada to represent the profession among Canadian stakeholders.
- Support continuing education offerings for IIA‒Canada membership, consisting of seminars, webinars, CAE forums, chapter presentations and other events, providing coordination with IIA Canada staff and working with volunteer education committees. Duties include securing instructors, working with hotels and other training venues, promotion, translation, registration assistance, administration, and other logistics.
- Member Services – Work with volunteer committee(s) on identifying, analyzing, and implementing a Canadian membership database and registration system. Identify and implement new services to enhance membership value.
- National Conference – Assist each year’s Conference Committee, the Canadian Conference Advisory Board, and the Professional Conference Organizer, as required.
- Assist volunteers in developing and implementing advocacy strategy, with ability to build key relationships with stakeholders and regulators.
- Negotiate contracts with independent consultants and other service providers for support services as requested by the COO.
- Ability to travel up to 25% is required.
Supervise up to two professional support staff as well as contractors and oversee contract compliance to ensure execution
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.
Undergraduate degree from a recognized college or university and five to seven years of relevant managerial experience. Association management experience is preferred.
- Mission-critical technical and functional skills, coupled with solid understanding of processes and systems; demonstrated business intelligence and planning skills, supported by strong analytical thinking.
- Strong dedication to customer service, particularly with a volunteer base.
- Strong interpersonal skills ‒ comfortable working through problems and conflicts.
- Effective in decision making, coupled with a high level of personal integrity and professional conduct.
- Team-building skills and a shared-leadership style that attracts and retains competent staff.
- Effective communicator with the written and spoken word; able to adjust to the audience to ensure receptivity to the message.
- Self-starter and able to work with a minimum of supervision.
- Leads by example; self-motivated and energetic in execution of duties.
- Ability to perceive the need for innovation and to drive culture change.
- Ability to read, analyze, and interpret the most complex documents.
- Ability to respond effectively to the most sensitive inquiries or complaints.
- Ability to communicate effectively to top management, public groups, and/or boards of directors.
- Preferably conversational in both English and French.
For immediate consideration, please submit your cover letter, resume, and salary history to firstname.lastname@example.org